Case Management

Getting care is rarely just the appointment. There is the insurance call, the referral that never arrived, the form that needs a signature from somebody who is hard to reach, and the housing or benefits question sitting underneath all of it. Case management is the part of our service that deals with that, so it does not land on you at the point when you have the least capacity for it.

A case management appointment runs one hour, the same as every other appointment here. It is a working session: what is outstanding, what order to do it in, who needs to be called, and what we can do on your behalf rather than hand back to you as a task.

Common ground it covers:

• Insurance and benefits questions, including what your plan will and will not cover here.
• Referrals to services this clinic does not provide, and following up that they landed.
• Coordinating with another provider you already see, with your permission.
• Paperwork that needs a clinician, and keeping track of what is still open.

It works alongside your other appointments rather than instead of them. Many people see our nurse practitioner here for therapy or medication and use case management for the practical side in parallel.

We see adults 18 and over, in person in Bowie or by telehealth.

This service is available by telehealth, including for a first appointment. How telehealth works here.